PRIVACY POLICY

Welcome to the Privacy Policy of Agent Brand Lab, operated by Catalyst Synergy Partners LLC, a Delaware Limited Liability Company. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase our services, or interact with us in any capacity. We believe in transparency and want you to understand exactly what information we collect and how we use it. By using our website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. This Privacy Policy applies only to information collected through our website and does not apply to information collected offline or through any other means. We reserve the right to modify this Privacy Policy at any time, and we will notify you of any material changes by updating the date at the top of this policy and, where appropriate, providing additional notice such as email communication.

Agent Brand Lab collects several types of information from and about users of our website and services. The information we collect falls into categories including information you provide directly to us, information collected automatically through your use of our services, and information we receive from third-party sources. When you create an account on our website, we collect personal identification information including your full name, email address, phone number, business name, brokerage affiliation, and billing address. When you make a purchase, we collect transaction information including your billing address and details about the services purchased, though we do not collect or store credit card numbers or payment card information as all payment processing is handled securely by Stripe, our third-party payment processor. When you use our services, you may provide us with additional information such as property details, photos, marketing preferences, social media account information, and any other content or materials you submit for inclusion in your marketing materials. We collect information about your communications with us, including emails, support requests, feedback, testimonials, and any other correspondence. We also collect information automatically through cookies and similar tracking technologies when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, links clicked, and other usage statistics. This information helps us understand how visitors use our website and allows us to improve user experience and functionality.

We use the information we collect for various business purposes that enable us to provide, maintain, and improve our services. We use your personal information to create and manage your account, process your orders and payments, deliver the marketing services you have purchased, and communicate with you about your orders and account. We use your contact information to send you service-related communications including order confirmations, delivery notifications, billing statements, account updates, and responses to your inquiries. With your consent, we may use your email address to send you marketing communications about our services, special offers, new features, and other information we think may interest you. You can opt out of these marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We use the information you provide as part of service delivery, such as property details and photos, to create your marketing materials according to your purchased service packages. We analyze usage data and website analytics to understand how our services are used, identify trends, measure the effectiveness of our marketing campaigns, and improve our website functionality and user experience. We use information to provide customer support, respond to your questions and concerns, troubleshoot problems, and resolve disputes. We may use aggregated and anonymized data that cannot identify you personally for research, analysis, and business intelligence purposes. We use information to detect, prevent, and address fraud, security breaches, and other potentially illegal or harmful activities. We use data to ensure compliance with our Terms and Conditions, enforce our legal rights, and protect the safety and security of our users and services.

Agent Brand Lab does not sell, rent, trade, or otherwise transfer your personal information to third parties for their marketing purposes. We value your privacy and only share your information in limited circumstances as described in this section. We share information with service providers and business partners who assist us in operating our website, conducting our business, and providing services to you, but only to the extent necessary for them to perform their functions. These service providers include Stripe for payment processing, Wix for website hosting and platform functionality, email service providers for sending communications, analytics providers for understanding website usage, and social media management platforms like Buffer or Hootsuite when you authorize us to manage your social media accounts. All service providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed. We may disclose your information if required to do so by law or in response to valid legal requests such as subpoenas, court orders, or government investigations. We may share information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, enforce our Terms and Conditions, or respond to legal claims. In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity or parties involved in the transaction, and we will provide notice before your information becomes subject to a different privacy policy. We may share aggregated, anonymized data that cannot identify you personally with third parties for research, business intelligence, or marketing purposes. With your explicit consent, we may share your name, business information, testimonials, and project results in our marketing materials, portfolio, case studies, and website as described in our Terms and Conditions. When you authorize us to access your social media accounts for social media management services, we access those accounts only to provide the services you have purchased and only through authorized third-party platforms like Buffer or Hootsuite.

Agent Brand Lab uses Stripe as our third-party payment processor for all transactions conducted through our website. When you make a purchase, you are directed to Stripe's secure payment interface where you enter your payment information directly. We do not collect, process, or store any credit card numbers, debit card numbers, bank account information, or other sensitive financial data on our servers. All payment information you provide is transmitted directly to Stripe and is subject to Stripe's privacy policy and security measures. Stripe is certified as a PCI Service Provider Level 1, which is the highest level of certification in the payment card industry, and maintains comprehensive security measures to protect your payment information. We receive limited transaction information from Stripe necessary to complete your order and maintain records, including confirmation that payment was successful, transaction ID, billing address, and the date and amount of the transaction. This information is stored securely and used only for order fulfillment, accounting, fraud prevention, and providing customer service. We never have access to your complete credit card number or other sensitive payment details. If you have questions about how Stripe handles your payment information, we encourage you to review Stripe's privacy policy directly on their website. By making a purchase through our website, you consent to providing your payment information directly to Stripe and acknowledge that Stripe's privacy practices govern the handling of your payment data.

Agent Brand Lab uses cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and improve our services. Cookies are small data files stored on your device that help websites remember your preferences and understand how you interact with the site. We use several types of cookies including essential cookies that are necessary for website functionality and cannot be disabled, such as cookies that enable you to log into your account or complete purchases. We use analytics cookies to collect information about how visitors use our website, including which pages are visited most often, how long visitors spend on pages, and how they navigate through the site. This information is aggregated and anonymized and helps us improve website design and functionality. We use functional cookies to remember your preferences and settings, such as login status and display preferences, so you don't have to re-enter them each time you visit. We may use marketing cookies to track your browsing activity across websites and deliver targeted advertising based on your interests, though we do not currently engage in extensive third-party advertising tracking. Most web browsers are set to accept cookies by default, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our website may not function properly, and you may not be able to access certain parts of the site or services. We may also use web beacons, pixel tags, and similar technologies to track email opens and link clicks, measure the effectiveness of our communications, and understand how users interact with our content. These technologies work in conjunction with cookies to provide us with usage information. Our website may contain links to third-party websites that have their own privacy policies and use their own cookies and tracking technologies. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Agent Brand Lab implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We use industry-standard security protocols including secure socket layer technology for transmitting sensitive information, encryption of data in transit and at rest, regular security audits and assessments, restricted access to personal information limited to employees and contractors who need access to perform their job functions, and secure backup systems to prevent data loss. Our website is hosted on secure servers, and we work with reputable service providers who maintain robust security infrastructure. Our payment processing is handled exclusively by Stripe, which maintains PCI DSS compliance and employs advanced security measures to protect financial information. We require all employees, contractors, and service providers with access to personal information to maintain confidentiality and comply with our privacy and security standards. Despite these measures, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of privacy settings or security measures contained on our website. In the event of a data breach that compromises your personal information, we will notify affected users in accordance with applicable law and take appropriate steps to investigate the breach, mitigate harm, and prevent future incidents. You are responsible for maintaining the security of your account credentials and should not share your password with anyone. If you believe your account has been compromised, please contact us immediately so we can take appropriate action.

Depending on your location and applicable law, you may have certain rights regarding your personal information. You have the right to access the personal information we hold about you and request a copy of your data. You can review and update much of your account information directly through your account dashboard on our website. If you need assistance accessing your information or would like to request a comprehensive data report, please contact us and we will respond within a reasonable timeframe. You have the right to request correction of any inaccurate or incomplete personal information we have about you. You can update most information through your account settings, or you can contact us to request corrections. You may have the right to request deletion of your personal information, subject to certain exceptions such as when we need to retain information to comply with legal obligations, resolve disputes, enforce our agreements, or complete transactions you have requested. To request deletion of your account and associated data, please contact us in writing. You have the right to opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, adjusting your account preferences, or contacting us directly. Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your account and services. You have the right to control cookie settings through your browser preferences, though disabling certain cookies may limit website functionality. You may withdraw consent for data processing where we rely on consent as the legal basis, though this will not affect the lawfulness of processing based on consent before withdrawal. Some jurisdictions provide additional rights such as the right to data portability, the right to restrict processing, or the right to object to certain data processing activities. If you believe we have violated your privacy rights or applicable law, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction. To exercise any of these rights, please contact us using the information provided in the Contact Us section of this Privacy Policy. We will respond to your request within the timeframe required by applicable law and may need to verify your identity before fulfilling certain requests.

Agent Brand Lab retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We retain account information for the duration of your active account and for twelve months after account closure or termination of services, unless you request earlier deletion or unless we are required to retain information for legal compliance. We retain project files, including source files and deliverables, for twelve months from the date of final delivery to accommodate reasonable requests for file retrieval or modifications. After this retention period, we reserve the right to delete project files, though we may retain certain information for longer periods when necessary for legal, accounting, or business purposes. We retain transaction and billing information for as long as needed for accounting purposes and to comply with tax laws and financial regulations, typically for a minimum of seven years. We retain communications and support correspondence as long as necessary to provide customer service and resolve any disputes or issues that may arise. We retain analytics data and aggregated, anonymized usage information indefinitely as it cannot be used to identify you personally. When we no longer need your personal information, we will delete it securely or anonymize it so that it can no longer identify you. Different types of information may have different retention periods based on the purpose for which the information was collected and legal requirements. If you would like more specific information about retention periods for certain types of data, please contact us.

Agent Brand Lab's services are intended for use by adults, specifically real estate professionals conducting business activities. Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. Real estate licensing requires individuals to be at least 18 years old, and our services are designed exclusively for licensed real estate professionals or those in the process of obtaining licensure. If you are under 18, please do not use our website or services or provide any information to us. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have information from or about a child under 18, please contact us immediately using the contact information provided in this Privacy Policy so we can take appropriate action. Parents or guardians who believe their child may have provided personal information to us should contact us to request deletion of such information.

Agent Brand Lab is based in the United States, and our website and services are intended primarily for users located in the United States. If you access our website or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate. The data protection laws in the United States may differ from those in your country of residence, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to U.S. laws. By using our website and services and providing your information to us, you consent to the transfer of your information to the United States and to the processing of your information in accordance with this Privacy Policy and applicable U.S. law. If you do not consent to this transfer and processing, please do not use our services. For users in the European Union or other jurisdictions with specific data protection regulations, we take steps to ensure appropriate safeguards are in place for international data transfers, though our primary market and operations are U.S.-based. If you have specific concerns about international data transfers, please contact us to discuss the safeguards we have implemented.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act and other California privacy laws. California residents have the right to request information about the categories and specific pieces of personal information we have collected about them in the past twelve months, the categories of sources from which personal information was collected, the business or commercial purpose for collecting personal information, and the categories of third parties with whom we share personal information. California residents have the right to request deletion of personal information we have collected, subject to certain exceptions. California residents have the right to opt out of the sale of personal information, though we do not sell personal information as defined by California law. California residents have the right not to receive discriminatory treatment for exercising their privacy rights. To exercise these rights, California residents may contact us using the information in the Contact Us section. We will verify your identity before fulfilling requests and may need additional information to process your request. We do not discriminate against users who exercise their privacy rights. California's Shine the Light law permits California residents to request certain information about disclosure of personal information to third parties for direct marketing purposes. As stated in this Privacy Policy, we do not share personal information with third parties for their direct marketing purposes. If you have questions about California privacy rights, please contact us.

Agent Brand Lab reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this document. For material changes that significantly affect how we collect, use, or share your personal information, we may provide additional notice such as posting a prominent announcement on our website homepage, sending an email notification to the address associated with your account, or requiring you to acknowledge the updated policy before continuing to use our services. However, we are not obligated to provide advance notice of all changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information and to understand your privacy rights. Your continued use of our website and services following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the modified Privacy Policy, you should discontinue your use of our services. We may also provide supplemental privacy notices for specific services or activities that explain how we handle information in particular contexts. Any supplemental privacy notices should be read in conjunction with this Privacy Policy.

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Agent Brand Lab. These links are provided for your convenience and information. When you click on a third-party link, you will be directed away from our website to the third party's site. We are not responsible for the privacy practices, content, or security of any third-party websites or services. This Privacy Policy applies only to information collected by Agent Brand Lab through our website and does not apply to information collected by third parties, even if accessed through links on our website. Third-party websites and services have their own privacy policies that govern their collection and use of your information. We encourage you to read the privacy policies of any third-party sites you visit before providing any personal information. We do not endorse, sponsor, or have any affiliation with third-party websites unless explicitly stated. Similarly, when we integrate third-party services into our platform, such as Stripe for payment processing or social media platforms for account management, your interactions with those services are governed by their respective privacy policies. We cannot control and are not responsible for the privacy practices of these third-party service providers, though we carefully select reputable partners who maintain strong security and privacy standards.

In the event that Agent Brand Lab or Catalyst Synergy Partners LLC undergoes a business transition such as a merger, acquisition, consolidation, sale of assets, bankruptcy, or other corporate reorganization, your personal information may be among the assets transferred as part of the transaction. If such a transfer occurs, we will take reasonable steps to ensure that your personal information continues to be treated in accordance with this Privacy Policy or a similar privacy policy. Before your information is transferred and becomes subject to a different privacy policy, we will provide notice of the business transition and any choices you may have regarding your information. Notice may be provided through email notification to the address associated with your account, through a prominent notice on our website, or through other reasonable means. You acknowledge and agree that in the event of bankruptcy, insolvency, or receivership, we may not be able to control how your information is transferred, used, or treated, and we cannot guarantee that your information will continue to be subject to this Privacy Policy. During any business transition period, your information will remain subject to the promises made in the version of the Privacy Policy in effect at the time the information was collected unless you consent to a new privacy policy. If you do not consent to your information being transferred as part of a business transition, you may request deletion of your account and associated data before the transition occurs, subject to our legal obligations to retain certain information.

Within Agent Brand Lab and Catalyst Synergy Partners LLC, access to your personal information is restricted to employees, contractors, and authorized personnel who need the information to perform their job functions and provide services to you. All personnel with access to personal information are required to maintain confidentiality and comply with our privacy and security policies. We may use internal automation tools and workflows, including n8n and other workflow automation platforms, for our own business operations such as order processing, client communication, and internal project management. These internal tools may access customer data only to the extent necessary for business operations and are not used to share your information with external parties. We use customer information internally to train our team, improve service quality, develop new offerings, and enhance our business processes. When used for these purposes, information is typically aggregated and anonymized to protect individual privacy. We may create internal reports, analytics, and business intelligence based on customer data, but these materials are used solely for internal business purposes and are not shared externally. If we develop new products or services, we may use insights gained from existing customer data to inform development, but we will not use your personal information for marketing new services to you without consent unless the services are directly related to those you currently use.

When you create an account or make a purchase with Agent Brand Lab, you may receive various types of communications from us. Transactional communications include order confirmations, delivery notifications, payment receipts, account updates, customer service responses, and other messages directly related to your use of our services. You cannot opt out of transactional communications as they are necessary for us to provide services and fulfill our contractual obligations. Marketing communications include promotional emails about our services, special offers, new features, educational content, case studies, and other information we believe may interest you. You can opt out of marketing communications at any time by clicking the "unsubscribe" link at the bottom of any marketing email, by adjusting your communication preferences in your account settings, or by contacting us directly with your opt-out request. Please note that opting out of marketing communications does not opt you out of transactional communications. When you opt out, we will process your request as quickly as possible, typically within ten business days, though it may take longer for all of our systems to be updated. Even after opting out, you may still receive marketing communications that were already in process. We may also send periodic announcements about important service changes, policy updates, or other information that affects all users. These announcements are considered part of your account relationship with us and cannot be opted out of as long as you maintain an account. If you receive communications from us through multiple email addresses, you will need to opt out separately for each email address. We respect your communication preferences and will not share your email address with third parties for their marketing purposes.

Agent Brand Lab relies on you to provide accurate, complete, and current information when creating your account and using our services. You are responsible for maintaining the accuracy of your account information and updating it promptly when changes occur. You can review and modify most of your account information directly through your account dashboard at any time. This includes updating your contact information, business details, billing address, and communication preferences. If you need assistance updating information or if certain fields cannot be changed through the account dashboard, please contact us and we will help you make the necessary changes. Providing false, misleading, or outdated information may affect our ability to deliver services, communicate with you effectively, or process your orders and payments. If we discover that information you have provided is inaccurate or incomplete, we may contact you to request corrections or clarification. In some cases, we may need to suspend services until accurate information is provided. For security and fraud prevention purposes, we may also verify information you provide against third-party databases or publicly available information. If you believe that any information we hold about you is inaccurate, incomplete, or outdated, please contact us immediately so we can investigate and make appropriate corrections. We will respond to correction requests within a reasonable timeframe and take steps to ensure our records are accurate.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We are committed to addressing your privacy concerns and will respond to inquiries as promptly as possible, typically within two business days for general inquiries and within the timeframe required by applicable law for formal data rights requests.

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Agent Brand Lab Catalyst Synergy Partners LLC Wilmington, Delaware

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You may contact us through the contact form on our website or via email. For formal privacy rights requests, such as data access, deletion, or correction requests, please submit your request in writing so we have a clear record and can verify your identity before processing the request.

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If you are located in the European Union or another jurisdiction with a data protection authority, you also have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights or applicable data protection laws.

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We value your privacy and are committed to protecting your personal information in accordance with applicable laws and this Privacy Policy.

By using the Agent Brand Lab website, creating an account, or purchasing our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your personal information as described herein. You understand that we may update this Privacy Policy from time to time and that your continued use of our services following any changes constitutes acceptance of the updated policy. If you do not agree with this Privacy Policy or any future modifications, you should not use our website or services and should contact us to request deletion of your account and associated data, subject to our legal obligations to retain certain information.