TERMS & CONDITIONS

Welcome to Agent Brand Lab, operated by Catalyst Synergy Partners LLC, a Delaware Limited Liability Company with its principal place of business in Wilmington, Delaware. By accessing our website, creating an account, or purchasing any services from Agent Brand Lab, you agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you may not use our services or access our website. These terms constitute a legally binding agreement between you and Catalyst Synergy Partners LLC. We reserve the right to modify these terms at any time, and such modifications will be effective immediately upon posting to our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

Agent Brand Lab provides marketing design services specifically tailored for real estate professionals in the United States. Our services include but are not limited to Listing Marketing Kits, Agent Branding Kits, and Social Media Management services. All services are provided on a digital basis and delivered electronically through our website platform or via email. The specific deliverables, timelines, and inclusions for each service package are outlined on our website at the time of purchase. We reserve the right to modify, suspend, or discontinue any service or feature at any time without prior notice. Service descriptions, pricing, and availability are subject to change at our sole discretion. Any new features or tools that are added to our current services shall also be subject to these Terms and Conditions.

Clients are solely responsible for the accuracy, legality, and appropriateness of all information, photos, property details, and content they provide to Agent Brand Lab. This includes but is not limited to property descriptions, pricing information, agent credentials, testimonials, and images. Clients must ensure they have proper authorization and licensing for all content they submit, including photography rights, model releases, and property owner permissions. Clients are responsible for reviewing all deliverables upon receipt and providing feedback or revision requests within the timeframes specified in their service package. Failure to provide timely feedback may result in project delays that are not attributable to Agent Brand Lab. Clients must ensure that their use of our deliverables complies with all applicable laws, including Fair Housing laws, Multiple Listing Service regulations, National Association of Realtors guidelines, state-specific real estate advertising requirements, and any brokerage-specific compliance standards. While we create marketing materials with compliance considerations in mind, clients bear ultimate responsibility for ensuring all materials meet the regulatory requirements of their specific jurisdiction and brokerage.

Agent Brand Lab and Catalyst Synergy Partners LLC are marketing service providers and are not licensed real estate agents, brokers, or real estate professionals. We do not provide real estate brokerage services, legal advice, real estate advice, or professional real estate consulting. Our services are limited exclusively to marketing design, content creation, and brand development for real estate professionals. We do not represent buyers or sellers in real estate transactions, do not provide property valuations, and do not offer guidance on real estate transactions or contracts. Any information provided through our services is for marketing purposes only and should not be construed as professional real estate, legal, or financial advice. Clients are solely responsible for ensuring all real estate activities comply with applicable laws and regulations in their jurisdiction.

To access certain features of our website and purchase services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized access to or use of your account. You are solely responsible for all activities that occur under your account, whether or not authorized by you. We reserve the right to suspend or terminate your account at any time if we suspect fraudulent activity, violation of these terms, or any activity that may harm our business or other users. You may not transfer, sell, or share your account with any other person or entity. You agree to provide accurate billing information and to update such information promptly if it changes. Creating multiple accounts to circumvent pricing, policies, or restrictions is strictly prohibited and may result in immediate termination of all associated accounts without refund.

All payments for Agent Brand Lab services are processed securely through Stripe, our third-party payment processor. By making a purchase, you authorize us to charge your designated payment method for all fees associated with your selected services. For one-time purchases, payment is due in full at the time of order placement. For recurring subscription services, payment will be automatically charged to your payment method on a monthly basis on the same date each month that your subscription began. You are responsible for ensuring that your payment method has sufficient funds and remains valid throughout the subscription period. If a payment fails, we reserve the right to suspend your services until payment is successfully processed. We do not store your credit card information or payment details on our servers. All payment information is securely handled by Stripe in accordance with Payment Card Industry Data Security Standards. Prices are listed in United States Dollars and do not include applicable sales taxes, which will be added to your invoice where required by law.

All sales of one-time service packages including Listing Marketing Kits and Agent Branding Kits are final and non-refundable once the order has been placed and work has commenced. We do not offer refunds, exchanges, or credits for one-time purchases under any circumstances, including but not limited to dissatisfaction with the final product, changes in business plans, or unused services. For recurring subscription services such as Social Media Management, subscriptions operate on a month-to-month basis with no long-term commitment required. You may cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellations will be effective at the end of the current billing cycle, and you will retain access to services through the end of that paid period. No refunds or partial refunds will be issued for the current billing cycle, regardless of when during the cycle you choose to cancel. If you cancel a subscription, you will not be charged for subsequent months, but you will not receive a refund for any amounts already paid. This policy applies to all cancellations regardless of reason, including dissatisfaction with services, changes in business circumstances, or failure to use the services.

Agent Brand Lab commits to delivering Listing Marketing Kits within twenty-four hours of order submission, provided that all required information and materials are submitted by 2:00 PM Eastern Standard Time. Agent Branding Kits are delivered within five business days of order confirmation and receipt of all necessary client information. Social Media Management deliverables follow the monthly content calendar outlined in your specific service package. These delivery timelines are our standard commitments and we make every effort to meet them consistently. However, delivery timelines may be extended if clients fail to provide required information, assets, or feedback within reasonable timeframes, or if revisions are requested beyond the scope included in the service package. In the event that we fail to meet the stated twenty-four hour delivery deadline for Listing Marketing Kits due to circumstances within our control, we will provide you with a fifty percent discount code applicable to your next one-time service purchase. This discount is our sole remedy for missed delivery deadlines and does not apply to subscription services or to delays caused by client-side factors. We are not liable for any consequential damages, lost opportunities, or other indirect damages resulting from delayed deliveries.

All marketing materials, designs, graphics, templates, layouts, wireframes, and concepts created by Agent Brand Lab remain the intellectual property of Catalyst Synergy Partners LLC. Upon full payment for services, clients receive a limited, non-exclusive, non-transferable license to use the final deliverables for their real estate marketing purposes. This license permits clients to use the completed marketing materials indefinitely, including after termination of any ongoing services or subscriptions. However, clients do not acquire ownership of the underlying templates, design frameworks, layout structures, or creative concepts used in creating their deliverables. We retain the right to use these foundational elements for other client projects. Clients may not resell, redistribute, or sublicense any materials provided by Agent Brand Lab to third parties. We reserve the right to display completed client work in our portfolio, on our website, in marketing materials, and in case studies unless a client explicitly requests confidentiality in writing before project commencement. Clients are responsible for ensuring they have appropriate rights and licenses for any photos, text, logos, or other materials they provide to us for incorporation into their marketing materials. Clients warrant that all materials they provide do not infringe on any third-party intellectual property rights and agree to indemnify us against any claims arising from their provided content.

Agent Brand Lab creates marketing materials designed with general awareness of Fair Housing laws, Multiple Listing Service requirements, and real estate marketing best practices. However, we do not provide legal compliance review, legal advice, or guarantees that materials will meet all regulatory requirements in every jurisdiction. Real estate regulations vary significantly by state, county, municipality, and Multiple Listing Service territory. Clients are solely responsible for ensuring that all marketing materials comply with applicable laws in their specific jurisdiction, including but not limited to the Fair Housing Act, state real estate advertising laws, Multiple Listing Service rules, brokerage policies, and any other relevant regulations. Clients must review all deliverables before use and make any necessary modifications to ensure compliance. Agent Brand Lab assumes no liability for any violations, fines, penalties, or legal consequences resulting from client use of our marketing materials. Clients agree to indemnify and hold harmless Agent Brand Lab and Catalyst Synergy Partners LLC from any claims, damages, or legal actions arising from their use of our services or materials in violation of applicable laws or regulations.

Each service package includes a specific number of revision rounds as outlined in the package description on our website at the time of purchase. Lower-tier packages typically include one round of revisions, while premium packages may include two rounds of revisions. A revision round consists of reasonable modifications to the original deliverables based on client feedback, excluding complete redesigns or scope changes. Revision requests must be submitted within seven business days of receiving initial deliverables. Revisions beyond the included rounds, requests for significant scope changes, or revisions requested after the deadline may incur additional fees at our then-current hourly rates. Revision requests must be clear, specific, and consolidated into a single communication per revision round. We reserve the right to decline revision requests that constitute new projects, significant departures from the original scope, or requests that we determine in good faith to be unreasonable or abusive. Unlimited revisions are not offered on any service package, and clients acknowledge that revision limits help us maintain efficient operations and fair pricing for all clients.

Agent Brand Lab reserves the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice. We may change pricing, service features, delivery timelines, or package inclusions at our sole discretion. Price changes will not affect existing subscriptions until renewal. We strive to maintain consistent service availability but do not guarantee uninterrupted access to our website or services. Our website and services may be temporarily unavailable due to maintenance, technical issues, third-party service disruptions, or circumstances beyond our control. We are not liable for any consequences resulting from service interruptions or unavailability. We may impose limits on certain features or restrict access to parts of our services without notice or liability. We reserve the right to refuse service to anyone for any reason at any time. Scheduled maintenance will be performed with minimal disruption where possible, but we do not guarantee advance notice for emergency maintenance or repairs.

These Terms and Conditions, together with our Privacy Policy and any other legal notices or policies published by us on our website, constitute the entire agreement between you and Agent Brand Lab regarding your use of our services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us. We reserve the right to modify these Terms and Conditions at any time by posting the revised terms on our website. Material changes will be indicated by updating the "Last Updated" date at the top of this document. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review these terms periodically to stay informed of any updates. If you do not agree to the modified terms, you must stop using our services. For material changes that significantly affect your rights, we may provide additional notice such as email notification or a prominent notice on our website, but we are not obligated to do so.

To the maximum extent permitted by applicable law, Agent Brand Lab and Catalyst Synergy Partners LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or loss of goodwill, whether arising out of breach of contract, tort including negligence, or any other legal theory, even if we have been advised of the possibility of such damages. Our total liability for any claims arising out of or related to these terms or our services shall not exceed the total amount you paid to Agent Brand Lab in the twelve months preceding the event giving rise to the liability. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such jurisdictions, our liability will be limited to the greatest extent permitted by law. We do not guarantee any specific results from use of our services, including but not limited to increased sales, reduced days on market, lead generation, social media engagement, or any other business outcomes. Any case studies, testimonials, or performance metrics displayed on our website represent individual results and should not be interpreted as guarantees of similar outcomes for all clients.

You agree to indemnify, defend, and hold harmless Agent Brand Lab, Catalyst Synergy Partners LLC, and our officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, actions, proceedings, damages, liabilities, costs, and expenses including reasonable attorneys' fees arising out of or related to your use of our services, your violation of these Terms and Conditions, your violation of any rights of another party, your violation of any applicable laws or regulations, or any content or materials you provide to us. This indemnification obligation includes but is not limited to claims arising from copyright infringement related to materials you provide, Fair Housing violations resulting from your use of our deliverables, regulatory violations in your jurisdiction, misrepresentation in marketing materials, and any claims by property owners or other parties related to your use of our services. You agree to cooperate fully in the defense of any such claims. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

These Terms and Conditions and any disputes arising out of or related to these terms or our services shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal action or proceeding arising under these terms shall be brought exclusively in the federal or state courts located in Wilmington, Delaware, and you hereby consent to personal jurisdiction and venue in such courts. You waive any objection to jurisdiction or venue in such courts. In the event of any dispute, controversy, or claim arising out of or relating to these terms or our services, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through negotiation within thirty days, either party may pursue resolution through the courts as specified above. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our services or these terms must be filed within one year after such claim or cause of action arose or be forever barred. The prevailing party in any legal action or proceeding shall be entitled to recover reasonable attorneys' fees and costs from the non-prevailing party.

Agent Brand Lab collects certain personal information from users who create accounts or purchase services, including but not limited to name, email address, phone number, business information, and billing address. We use this information to provide services, process payments, communicate with clients, and improve our offerings. We do not store credit card information or sensitive payment data on our servers. All payment processing is handled securely by Stripe in accordance with industry standards. We may collect non-personal information through cookies, analytics tools, and similar technologies to understand how visitors use our website and to improve user experience. We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information with service providers who assist in our operations, such as payment processors and hosting providers, but only to the extent necessary for them to provide their services. We implement reasonable security measures to protect your information, but no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. For more detailed information about our data practices, please refer to our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By using our services, you consent to the collection and use of your information as described in these terms and our Privacy Policy.

For clients who purchase Social Media Management services, you may grant Agent Brand Lab access to your social media accounts through third-party platforms such as Buffer or Hootsuite. By authorizing this access, you grant us permission to create, schedule, and publish content on your behalf according to your service package specifications. We will only access your accounts for purposes directly related to providing the social media management services you have purchased. We will not access direct messages, modify account settings beyond what is necessary for content posting, or engage in any activities outside the scope of content creation and publishing unless explicitly requested and agreed upon. You maintain full ownership and control of your social media accounts and may revoke our access at any time through the third-party platform's settings. However, revoking access will prevent us from delivering social media management services. We are not responsible for any actions taken by social media platforms, including but not limited to account suspension, content removal, or algorithm changes that may affect your account's performance. You remain solely responsible for compliance with each social media platform's terms of service, community guidelines, and advertising policies. You agree to indemnify us against any claims arising from your social media presence or content we post on your behalf according to your instructions and approved content calendar.

Agent Brand Lab will retain copies of your project files, including source files, templates, and deliverables, for a period of twelve months from the date of final delivery. During this retention period, we can accommodate reasonable requests for file retrieval, minor modifications, or redelivery of original materials. After twelve months, we reserve the right to delete project files from our systems and cannot guarantee availability of historical materials. Clients are responsible for downloading, saving, and backing up all deliverables upon receipt. We are not responsible for loss of materials due to client failure to save deliverables, computer failures, or any circumstances beyond our control. If you require extended file retention beyond twelve months, please contact us to discuss custom arrangements, which may involve additional fees. We maintain reasonable security measures to protect client files during the retention period, but we are not liable for any unauthorized access, data breaches, or file corruption that may occur despite our security efforts. All client data and files are stored in compliance with applicable data protection laws.

Agent Brand Lab may request permission to use client testimonials, reviews, case studies, or feedback in our marketing materials, website, and promotional content. By providing a testimonial or agreeing to a case study, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use your name, business name, likeness, testimonial content, and project results in our marketing materials unless you specifically request confidentiality before project commencement. We will not fabricate or materially alter testimonials but may edit for length, clarity, or grammar. We may display before and after examples of our work, performance metrics, and client success stories unless you explicitly opt out of portfolio inclusion in writing before project initiation. If you wish to have your testimonial or case study removed from our marketing materials at any time, please contact us in writing and we will remove it within a reasonable timeframe, though we cannot recall materials that have already been distributed or published in third-party contexts.

Agent Brand Lab shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond our reasonable control. Such circumstances include but are not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, epidemics or pandemics, government actions or regulations, power failures, internet service provider failures, denial of service attacks, equipment failures, or failures of third-party service providers including but not limited to payment processors, hosting providers, or communication services. In the event of force majeure, our obligations will be suspended for the duration of such circumstances, and we will have an extension of time for performance equal to the period of delay. If the force majeure event continues for more than thirty days, either party may terminate the affected services without liability, though no refunds will be provided for services already rendered or subscriptions in their current billing cycle.

If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. The remaining provisions will continue in full force and effect to the maximum extent permitted by law. Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. No waiver of any provision of these terms shall be deemed a further or continuing waiver of such provision or any other provision, and our failure to assert any right under these terms shall not constitute a waiver of such right.

These Terms and Conditions, together with our Privacy Policy and any other legal notices or policies published by us on our website, constitute the entire agreement between you and Agent Brand Lab regarding your use of our services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us. We reserve the right to modify these Terms and Conditions at any time by posting the revised terms on our website. Material changes will be indicated by updating the "Last Updated" date at the top of this document. Your continued use of our services following the posting of changes constitutes your acceptance of such changes. We encourage you to review these terms periodically to stay informed of any updates. If you do not agree to the modified terms, you must stop using our services. For material changes that significantly affect your rights, we may provide additional notice such as email notification or a prominent notice on our website, but we are not obligated to do so.

If you have any questions, concerns, or disputes regarding these Terms and Conditions or any aspect of our services, please contact us at:

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Agent Brand Lab Catalyst Synergy Partners LLC Wilmington, Delaware

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You may reach us through the contact form on our website or by email. We will make reasonable efforts to respond to inquiries within two business days. For legal notices, please send correspondence to our registered agent address in Wilmington, Delaware, which can be obtained through the Delaware Secretary of State's business entity database.

By creating an account, accessing our website, or purchasing any services from Agent Brand Lab, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You represent that you are at least 18 years of age and have the legal capacity to enter into this binding agreement. If you are accessing or using our services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these terms and that such entity agrees to be responsible for your compliance with these terms. You acknowledge that these terms constitute a legally binding contract between you and Catalyst Synergy Partners LLC.